Free Delivery on Orders Above ₹499

Returns & Exchanges

We want you to love what you get from Snowie Soft. If something's not right, returns are simple — hassle-free, across India.

7-Day Return Window

You have 7 days from the date your order is delivered to request a return or exchange. Return requests must be initiated within this window — items received after will not be eligible.

What Can Be Returned

  • Items in unused, unopened condition
  • Original packaging and tags intact
  • All accessories (free gifts, instruction cards) included
  • Complete sets — partial returns of multi-item sets aren't accepted

Hygiene Restrictions (Cannot Return Once Opened)

For your baby's safety, the following items cannot be returned once the seal is broken or used:

  • Feeding bottles, sippy cups, pacifiers
  • Soft toys, teethers, cloth books (after chewing/use)
  • Bibs, burp cloths, undergarments
  • Used cosmetic / skincare items

Sealed and unused items in these categories can be returned within 7 days.

Damaged / Wrong Item on Arrival

If your order arrives damaged, defective, or wrong — we'll fix it at no cost to you:

  • Within 48 hours of delivery — WhatsApp us at +91 96500 31394
  • Send a photo of the damage + the packaging
  • Include your order number (e.g. #SNW1234)
  • We'll arrange free pickup and ship a replacement (or refund if preferred) — your choice

How to Return — 4 Simple Steps

For non-defective returns (changed your mind, wrong size, etc.):

1
Contact us within 7 days

WhatsApp +91 96500 31394 or email hello@snowiesoft.com with your order number and reason for return. We'll confirm eligibility within 24 hours.

2
Pack the item securely

Place the item back in original packaging with all tags / accessories. Include a printed copy of your order confirmation (or write your order number on a slip inside).

3
Ship to our return address

We'll provide the return address via WhatsApp / email. Use any reliable courier (we recommend Blue Dart, DTDC, or India Post Speed Post). Keep the tracking number — share it with us so we can confirm receipt.

4
Get your refund

Once we receive and inspect your return (3–5 business days), we issue your refund. You'll see it back in your account within 5–7 business days total.

Return Shipping — Who Pays?

  • Customer pays return shipping for: changed-your-mind returns, wrong size ordered, no-longer-needed items
  • We pay for: defective items, damaged on arrival, wrong item shipped, quality issues
  • Return shipping fees are not refundable on customer-initiated returns

Refund Process & Timeline

  • 5–7 business days from when we receive your return
  • Refunded to your original payment method:UPI / cards / wallet → automaticCOD orders → bank transfer (we'll ask for account details)
  • Original shipping fees (if any) are not refunded unless the issue was on our end

Exchanges (Size / Color)

For clothing exchanges (different size or color):

  • Request exchange within 7 days following the same process above
  • Once we receive your return + inspect, we ship the new item with priority
  • You pay return shipping; we cover the new item's shipping
  • Exchange subject to stock availability — we'll confirm before processing

Order Cancellation (Before Shipping)

We ship within 1–2 business days, so cancellation is only possible within 4 hours of placing your order. WhatsApp +91 96500 31394 immediately. If your order has already shipped, you can still initiate a return on receipt.

Non-Returnable Items

  • Final sale items (clearly marked at checkout)
  • Personalized / customized products
  • Used hygiene products (see Hygiene Restrictions above)
  • Items returned without prior approval / without order number
  • Items returned beyond the 7-day window

Need Help?

This returns policy may be updated from time to time. Last updated: May 2026. By placing an order with Snowie Soft, you agree to these terms.